Accessibility statement for the Hospitality Collection

Web application accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to: https://www.uoecollection.com/

This website is run by Accommodation, Catering and Events at the University of Edinburgh. We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • Using your browser settings, change most colours, contrast levels and fonts
  • Use the website without encountering any time limits
  • Use the website without the need to drag any items using a mouse

We’ve also made the text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising the application


AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our application using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this application is

We know some parts of this application are not fully accessible:

  • Not all non-text content has meaningful alternative text
  • Not all audio visual content has captions
  • Not all audio visual content has audio descriptions
  • There are some examples of information conveyed by colour only
  • Not all contrasts meet the minimum thresholds as per WCAG 2.2 AA standards
  • It is not possible to magnify up to 200% without loss of content or overlapping
  • Reflow is not enabled up to 400%
  • It is not possible to access all content by keyboard only
  • Keyboard navigation does not always follow a logical order
  • There is some moving content on the site that cannot be stopped or paused by the user
  • There is not a skip to main content option on every page of the site
  • Some links are naked URLs or do not have meaningful hypertext
  • Some tooltips could not be hovered over with a mouse and disappeared when the user moved off of the item
  • The site is not fully compatible with assistive software such as screen readers and voice recognition software.
  • labels for user interface components do not match the visually displayed name on the page
  • In some cases user interface components are hidden or obscured when they receive keyboard focus

Feedback and contact information

If you need information on this application in a different format, including accessible PDF, large print, audio recording or braille:

  • Email: ACE.businessadmin@ed.ac.uk
  • Telephone: +44 (0) 131 651 2189
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website


We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

  • Email: ACE.businessadmin@ed.ac.uk
  • Telephone: +44 (0) 131 651 2189
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This application is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

  • There is a lack of contrast when components are in a focused state
  • When attempting to customise the site, there were issues with rendering on some text elements, whereby some text elements were positioned over images, became cut off and could not be read in full
  • Additional content that appears on hover or focus is not hoverable.
  • Not all content can be reached when navigating by keyboard
  • There is moving text that cannot be paused or stopped by the users
  • There is no skip to main content option on some pages of the site
  • When navigating by keyboard, the tab order is not logical
  • Some links are displayed as naked URLs or do not contain meaningful hypertext
  • Some content such as the chat bot obscures the focus order when the user is tabbing through the page and the selection is on an item behind the chat bot
  • When viewing the code behind the page, labels for user interface components do not match the visually displayed name on the page
  • The site is not fully compatible with assistive software such as screen readers and voice recognition software e.g.  ARIA commands do not all have accessible names, hidden elements containing faceable elements, elements don’t always use  supported ARIA attributes, ARIA attributes are not always  provided, incorrect announcements as well as content not being announced correctly
  • Screen reader users are not notified when new content appears on the page, for example, if the chat bot replies to a message, with an audio alert

We aim to improve our websites accessibility on a regular and continuous basis. See the section below ('What we're doing to improve accessibility') on how we are improving our site accessibility.

Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by July 2026. We will continue to work with the suppliers regarding items out with our control. At this time we believe the site is fully in our control.

Disproportionate burden


We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

Maps

The site has addresses of events but also has an integrated map functionality, which is not fully accessible. However, maps are currently not within the scope of the accessibility regulations.

The following items do not comply with the WCAG 2.2 AA success criteria:

  • Not all non-text content presented to users has alternative text
  • Colour is used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element
  • It is not possible to navigate fully round the maps using keyboard only.
  • 1.1 - Keyboard

Items outwith the scope of the accessibility regulations

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, alongside working to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by July 2026.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this application.

Preparation of this accessibility statement

This statement was prepared 17th July 2025. It was last reviewed on 17th July 2025.

The application was last tested in July 2025. The testing was carried out by  the company Zoonou for the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Microsoft Edge alongside Mozilla Firefox and Google Chrome.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using AXE (Google Chrome extension) and then manual testing that included:

  • Spell check functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour, etc);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in new tab or window;
  • Information conveyed in the colour or sound only;
  • Flashing, moving or scrolling text;
  • Use with screen reading software (for example JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS);
  • Any drag functionality and alternatives;
  • Consistent help function;
  • No need to re-enter data already submitted;
  • Any cognitive tests.

Change Log